1. No Fix, No Fee Policy

We operate under a “no fix, no fee” policy, meaning you won’t be charged if we are unable to resolve the issue with your device. However, this policy applies only if the problem is within our scope of expertise and excludes cases where:

• You decline recommended solutions.

• The issue is caused by hardware failure where repair is not economically viable, and parts are unavailable or have been declined.

• The device is deemed beyond repair (e.g., water damage, severe physical damage).

2. Payment Terms

• Payments must be made in full upon completion of the service unless otherwise agreed upon in writing.

• Accepted payment methods are stated on our website.

3. Service Warranty

• All repairs are covered by a 7-day workmanship warranty.

• Any replacement parts provided are subject to the manufacturer’s warranty (typically 12 months unless otherwise stated by the manufacturer).

• Warranty claims are void if damage occurs due to customer misuse, accidental damage, or third-party intervention after our service.

4. Consumer Guarantees

As outlined by the Australian Consumer Law (ACL), you are entitled to the following guarantees:

• Repairs must be carried out with due care and skill.

• Services will be fit for the purpose intended and completed within a reasonable timeframe.

• If a repair fails due to our workmanship or defective parts, you are entitled to a remedy, such as re-performance of the service or a refund (where applicable).

• For more details about your rights, visit the ACCC website: www.accc.gov.au.

5. Appointment and Cancellation Policy

• Appointments can be rescheduled at any time—simply contact us to make the change.

• There are no cancellation fees; we just ask that you notify us as soon as possible if you need to cancel.

6. Data Recovery

• While we take utmost care to protect your data during repairs, it is your responsibility to back up any important information before service.

• For data recovery services, a non-refundable fee applies. This fee covers the time and effort required for diagnosis and recovery attempts, regardless of the outcome.

7. Diagnostic Fees

• If a technician diagnoses the fault and provides a solution but the customer chooses not to proceed with the repair, a diagnostic fee will apply. This fee covers the time spent identifying the issue and offering a resolution.

8. Use of Third-Party Parts

• In cases where new parts are required, especially for mobile phones, tablets, and iPads, we may use third-party components to repair your device. These parts will meet quality and compatibility standards and are covered under the manufacturer’s warranty.

However, please note:

• If customers opt for third-party parts, some functionality of the device may not work as intended (e.g., Face ID or fingerprint sensors). Although we strive to retain these features, it is not guaranteed.

• Once the device is opened for repairs, its water resistance may be reduced or completely lost.

9. Limitations of On-Site Repairs

• Some repairs, particularly for mobile phones, tablets, and iPads, may require additional time or equipment not available during on-site visits. In such cases, we may recommend completing the repair off-site.

• This also applies to data recovery services, where more advanced equipment or conditions may be needed.

• A detailed explanation and timeline will be provided for off-site services.

10. Pricing Policy

• All prices listed on our website are subject to change without notice. For the most accurate and up-to-date pricing, we encourage customers to contact us directly. We are happy to provide customized quotes and discuss pricing details based on individual needs.

11. Governing Law

• This policy is governed by the laws of Queensland, Australia. Any disputes arising from these terms will be subject to Queensland jurisdiction.